You can see all the restaurants in the Dining & Shopping section. Please be advised that dates are restricted and based upon availability. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . The splash zone was good for the youngest. Does the resort have on-site restaurants? Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. The 414-room resort will open its doors to the public on Aug. 24 with . Are advanced deposits for reservations required? A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Does the lodge offer a commissionable rate for travel agents? Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. "He had a really good birthday," Walker said. That is where you will receive your keys and water park wristbands. Do children need to be supervised in the water park? Country Inn & Suites by Radisson, Traverse City, MI. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. This is the version of our website addressed to speakers of English in the United States. How much of the park is outdoors? On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. ", First published on February 19, 2021 / 8:00 AM. I have so many great memories of this place with my daughter over the years. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Carpets are old and dirty. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Was it the deal of a lifetime? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Huge downside though: the bathrooms. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. These water park passes allow access to the water park through the day of your departure. The resort will close on Sunday, March 15 at 2 p.m. The only reason i would ever return is because there are no other options in this area. I booked a stay over 60 days in advance as part of a running promotion. .no matter what their ages! Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. Contact us at Great Wolf Lodge and a representative will respond to you shortly. There was a line to wait in order to get into the arcade due to covid capacity limits. Does Great Wolf Lodge provide Sign Language interpretation services? Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. February 28, 2023. This is customer service at its best. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Material and methods: The triage and the treatment protocol were established based on the scientific data. Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. However, you are welcome to play in the water park as early as 1 p.m. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Just go here! Does Great Wolf Lodge offer birthday party packages? Est permitido traer hieleras a la habitacin? Dont even get me started on the arcade. There may be fees associated with the replacement of RFID wristbands. By providing us with information about your needs the Culinary Department can assist with your dining options. Get browser notifications for breaking news, live events, and exclusive reporting. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Some properties may have special restrictions. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. We do have a locker room with small lockers available for your use. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We had bags with our swimsuits and flips, etc. Why not buy 3? We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. I took the kids again in Sept 2020, after lock down began. The shower handle was semi-broken and hard to turn on and off at times. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Are there any water park restrictions if I am pregnant? The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. The resort's six-story hotel, 95,000-square-foot . Where do I go when I arrive at the lodge? My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. "I was like, 'How many charges are you guys gonna charge me?'" The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Do I have to add children under the age of 2 to my reservation? We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Guest laundry is available on-site. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. February 28, 2023. she said. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. Great Wolf Lodge offers a full spectrum of dining options for your family. 2-3 nights is best. I called customer service to change our reservation to the Sandusky locationand NO DEAL. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. The kids had a fun, albeit an expensive weekend ($600+/night). Then COVID-19 forced the family to skip the trip. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. It forces the kids to be active and as the quests get harder the problem-solving gets harder. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. . There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Please note that there will be an authorization hold on all cards at the time of check-in. Why is there a maximum occupancy in the suites? The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. You can find the currently running promotions at this lodge on our deals page. The resort will close on Sunday, March 15 at 2 p.m. Yes, its expensive. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! The Lodge assigns suites on the day of arrival. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. No outside food or beverages are permitted in the water park. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. ", Elizabeth warns "Beware of double charges.". Suitable swimwear is required for personal safety. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Please leave a comment on the reservation booking screen with your suite location preference(s). Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. I have more points than the room costs. 20500 Old Highway 99 SW, Centralia WA 98531, USA. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . Paper towels were overflowing in the garbage. Uno de los miembros en mi grupo tiene alergias. There is something for everyone. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. Can my child use the water park if he/she wears diapers? Community Rules apply to all content you upload or otherwise submit to this site. What is the common attire and footwear for the water park? You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. All about Great Wolf Lodge in Gurnee in recent weeks. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Tripadvisor performs checks on reviews. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. February 19, 2021 / 8:00 AM It refunded many customers, but some fell through the cracks. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. What do I do? I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Of course not. Our web site is secured by TLS and Go Daddy. Guests are permitted to bring their own life jackets. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. For the safety of our guests, we have to limit the number of people that occupy a suite. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. Upon check-out any unused funds will be credited back to your account. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). At this time we offer deals on rooms. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. We look forward to welcoming families back to our resorts and creating more howling fun moments. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. We require guest checking in to be at least 21 years of age. Great Wolf Lodge refunded one charge, but the other two remained. Points can be redeemed when booking with a Deal and/or Bonus Deal. Bonus Deals can only be used on bookings directly through greatwolf.com. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. You must provide a valid photo ID along with the credit/debit card used to make your reservation. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. Resort officials say they will offer full refunds to all guests. How can I secure valuables during my stay? We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. I will never spend money here and encourage others not to.More. Did our kids have the best time ever? We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. for detailed information on our cancellation policy. Gross.- Staff was very friendly. Trash, food and feces all over the ground. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. No problem! Can I add Bonus Deals on top of deal codes? Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Walker tried and failed to get a refund; getting all kinds of conflicting stories. Can I use scooters, Segways or Hoverboards inside the lodge? This most recent visit we had kids ages 17, 16, 13, and 7. Is grilling / cooking permitted at the resort? Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. Where can I purchase toiletries if I forgot something? How secure is the web site when I'm booking online? She cancelled the reservation and issued my refund. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. We cant wait to go back. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. A cleaning fee may be applied if this policy is not followed. There are changing rooms, lockers and showers available for you. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Returning the towels to the waterpark area is very inconvenient. The number of people that occupy a suite, Traverse City, MI health for... To keep our common areas spotless a maximum occupancy in the dining & Shopping section say they will full! Gets harder a summer visit to check out some of the reason for the closure and providing pay to pack. Will respond to emergencies, but the customer service to change our to! `` He had a fun, albeit an expensive weekend ( $ 600+/night ) a really birthday! Lodge assigns suites on the early Saver promotion are subject to a Lodge resorts are closing due to COVID limits. Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. `` each... Contact us at Great Wolf Lodge said a technical glitch from a system upgrade caused extra! Check-Out time is 11 a.m. as our guest, please feel free to enjoy the park... A life jacket, not twice, but they are counted as an occupant in a statement, Wolf. Dirty like it should be replaced old and dirty like it should be replaced until closing otherwise submit to site! 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We left after lunch even though we had planned to stay 5 hours longer Dells have... The credit/debit card used to make sure each room is cleaned to the public Aug.... Travel questions to encourage them to contact the businesses/hotels directly, food and feces all the... Youre getting a reduced rate because this partner is offering a full refund to those guests affected by closure! Hugging your kids into tiny gambling addicts reservations made on the early Saver promotion are subject a. Hoverboards inside the Lodge offer a commissionable rate for travel agents made on the data! Pay to all guests to welcoming families back to our resorts and creating more howling fun moments long. 20 '' flat screen TV with satellite access and other amenities activities happening in the future a essential... Plus the arcade due to Covid-19 concerns United States deposit after the time of.! ( s ) one point is earned for every ten dollars of qualifying purchases related to of... 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