I dont think that many concertgoers today feel that it is working well. Once you complete all of the steps, we will send a fax to your bank . Quinquagenarians and above in Australia are outspending their younger counterparts by nearly 8%, reveals new research highlighting the purchasing power of over 50s, Chris Martin has revealed Coldplay are taking time over the next year or two to assess how their next tour can make a positive environmental impact, Cody Conway, the man behind Buffalove festival, is the target of a lawsuit by NY's AG over claims he pocketed almost $15,000 in ticket money for the cancelled 2017 event, The O2 operator says it welcomes the competition from MSG Sphere London but questions whether it "should be located in east London so close to existing venues", The south London park could potentially see up to eight full days of music next year and 5dB louder much to the annoyance of Wandsworth Council, The government in Germany has extended its ban on large events by two months, but with exceptions for those able to comply with coronavirus regulations, The essential live music business newsletter, Events & Festivals Production ManagerWildkind, Blackfriars, LondonFull Time50K + Benefits. Its a great thing, he said. These gig laborers were often paid in alcohol or drugs, and fistfights among them were common. Ripoff Report has an exclusive license to this report. A month after that hearing, Christy Grantham, head of ticketing at the Wilson Center, the theater where Sharon Valentine wanted to see Something Rotten!, got so frustrated that she put together a PowerPoint presentation for her colleagues. Several class-action lawsuits have been filed against ticket companies related . Life's an event. Ticket resale is no longer driven by fast-talkers peddling their wares outside U.S. arenas. Estimated amount consumers saved since 1997: $15,590,010,907. A former Bills season ticket holder, hed patronized sites such as SeatGeek and StubHub for years, both as a buyer and seller. SeatGeek is headquartered in New York City. A 50% refund was issued to the customer. Please reload the page and try again. your claim status, claim form or questions about when payments are Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Who's crazy enough to start this website? that reports on class action lawsuits, class action settlements, They also needed the Cincinnati Bengals to beat a gritty and determined Baltimore Ravens team that was one win away from securing its own playoff spot. No refund is due from the seller., The attorney generals office forwarded the companys response to Valentine, assuring her that it would remain a part of our files and that complaints like hers will also help us monitor questionable business practices and set enforcement and legislative priorities.. Secondary site StubHub announced that customers would be eligible to receive a voucher worth 120% of their original ticket price, rather than a refund. A 32-year-old software solutions director, he considers himself tech-savvy. With 53 seconds left on the clock, they scored a game-winning touchdown on a hectic fourth-and-12 bullet pass. White-label sites, on the other hand, carried an average hike of roughly 180%. When I selected a ticket and began the checkout process, I saw an advertised price of $439 and a digital timer ticking down from four minutes. Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. In 2019, one music fan who bought marked-up Lollapalooza tickets wrote to the Illinois attorney general about a site called ticketsmeters.com, whose layout and logo closely resemble Ticketmasters. If you want to run a photo apart from that story, please request specific permission to license by contacting Digital Engagement Producer Sarah Mirk,smirk@revealnews.org. So are clever ticket sellers who cash in on unsuspecting customers. The suit concluded with a settlement in which TicketNetwork agreed to stop misrepresenting, directly or by implication, that a resale ticket site is a venue site or is offering tickets at face value. Today, the company maintains it has abided by the consent decrees terms. 2023 International Live Music Conference Ltd, International Live Music Conference (ILMC), similar legal action was initiated against ticket-resale rival StubHub, Over 50s big spenders on live entertainment, Coldplay go on touring hiatus over eco-concerns, Schneiderman sues Buffalove promoter over unpaid refunds, AEG on MSG London launch: 'Question mark' over location, War of words over more concerts on Clapham Common. This report was posted on Ripoff Report on 10/15/2021 09:41 AM and is a permanent record located here: Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetwork's speculative listings, the lawsuit said. They steered clear. Next to this language was a question mark. Were all sitting there, Did anyone get tickets? Pender recalled. Tickets for the Ryder Cup, an international mens golf competition, were slated to go on sale in minutes. We do not compensate anyone who republishes our work. While scams have been tried on SeatGeek, the platform has multiple guarantees in place to protect both buyers and sellers. Click Accept if you consent. When Corey Pender attempted to buy NFL playoff tickets in 2017, he was no stranger to the secondary market. Following backlash from fans and a scathing letter from U.S. representatives, Live Nation updated its refund policy. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement This may be for a number of different reasons including problems with your billing information, or the lack of availability of the tickets you initially requested.. Explore the best deals mapped on interactive seating . Pender and his buddies, all avid golfers, were eager to attend. Billy Beane-backed RedBall raised US$575 million in 2020 with the intention of acquiring a business in the sports, media and analytics sectors and agreed a deal with SeatGeek A class action lawsuit alleges ticket reseller SeatGeek quietly changed its refund policy when the coronavirus pandemic hit, stiffing its customers as events were canceled nationwide. This phrasing didnt bother Pender when the money left his bank account. Top Class The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy.. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. The company, despite settling a lawsuit that alleged it had engaged in a massive scheme to trick tens of thousands of unsuspecting consumers into buying tickets to concerts, shows, and other live events that the sellers did not actually have, was still slipping its disclosures into layers of fine print. Ticketing technology firm SeatGeek and special purpose acquisition company (SPAC) RedBall have called off their proposed merger due to unfavourable market conditions. The friend nodded. My brothers were trying to do it. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, Coulson wrote in the Manhattan federal filing. No matter what preventative measures ticketing platforms adopt to provide fair access to tickets, its authors wrote, there are economically motivated adversaries actively looking to escalate the arms race.. You are free to embed our audio and video content and republish any written story for free under the. I cant be the first one.. At that point, I had nothing to get into the game, he recalled. Even that language The seller has not yet received your tickets, but youll get them before the event was misleading, according to the suit. Amazon N95 Masks. But complaints to regulators tell another story. According to a 2018 report from the Government Accountability Office, secondary market sites that didnt impersonate venues had a markup of roughly 74% over the venues original ticket price. In July 2019, TicketNetwork and its partners settled the suit, agreeing to pay a $1.55 million fine and improve their disclosures about tickets that brokers didnt possess. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, comes three weeks after similar legal action was initiated against ticket-resale rival StubHub, which is also offering credit instead of cash refunds for cancelled or postponed events. Scores were hit with hidden fees that doubled or tripled the prices theyd seen initially advertised. X | CLOSE. We use cookies to improve functionality and performance, enhance user experience, and provide tailored content. .top-of-article-prompt{border-bottom:1px solid #cccccc;padding-bottom:32px;}. Better Business Bureau: I have reviewed the response made by the business in reference to . High on their list of concerns were unreasonable and hidden fees!. The policy had been featured prominently on the companys website and in their marketing, the suit says. SeatGeek is a legitimate ticket retailer and yes, the platform is trustworthy. He manages Reveals Reporting Networks, which provide more than 1,000 local journalists across the U.S. with resources and training to continue Reveal investigations in their communities. Then brokers fulfill their speculative sales by buying directly from venues like Granthams at cost often not until a consumer has already purchased the tickets at a premium. Their next opponent: the Jacksonville Jaguars. Scroll down and click on Chargeback Instantly. You will receive mail with link to set new password. TicketNetwork would not answer Reveals questions about its relationship to tickets.jonesbeach.com either. Pender got a refund, but it provided little solace. How those businesses take care of those complaints is what separates good businesses from the rest. The situation was promising, but a few things still had to break right. 7,234 talking about this. Follow these steps to receive a SeatGeek refund quickly: Open DoNotPay in your web browser, and log in to your account. As years passed and fewer households employed live-in help, a new caste of workers, called shabby boys, assumed this place-keeping task. I just want to reach through (customers) computers and say, No, youre not looking at the right site! Grantham said. On New Years Eve in 2017, Corey Pender was buttoned into a tuxedo at a close friends wedding, subtly toggling his attention between the celebration and his smartphone. In April 2019, Sharon Valentine, a retiree in Wilmington, North Carolina, learned that the Broadway hit Something Rotten! was coming to the nearby Wilson Center. Not only does it harm consumers its a major irritant for consumers it also harms competition.. The company was founded in 2009 by Jack Groetzinger, Eric Waller, and Russell D'Souza. But a customer service agent told him his ability to obtain a refund would be contingent on Defendants ability to recapture funds from another entity, the SeatGeek class action lawsuit reports. SeatGeek Class Action Seeks COVID-19 Ticket Refunds, COVID-19 Class Action Lawsuit and Settlement News, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. Vaccaro said in an interview that speculative ticketing actually helps consumers. This problem is not intractable. You can contact our team of Event Experts from 9 AM EST - 1 AM EST by clicking or tapping Contact Support when viewing your order details in the Tickets section of your SeatGeek account. Yet today, more than six years after TicketNetworks consent decree with the FTC committing to stop deceptively advertising their resale ticket services, someone else operates tickets.jonesbeach.com, a white-label site with a prominently placed banner image that reads jonesbeach.com, the venues exact URL. He bought two, at a cost of $150 each. New Customers: $10 off your first in-app order of $150+. Follow the instructions from the chatbot. In 1999, then-New York Attorney General Eliot Spitzer released a landmark investigation into the secondary market titled, Why Cant I Get Tickets? His office found that tickets for popular events were being systematically funneled to third-party brokers, that bribes called ice were a key mechanism for these brokers to secure inventory and that the states ticket speculation economy was worth millions. The order, TicketNetwork wrote, could not be fulfilled as originally intended. A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding its money-back guarantee after the pandemic forced the worldwide cancellation of live events. He declined to comment on how many sellers StubHub has disciplined over the years for posting inventory acquired with bots. Secondary ticketing provider SeatGeek has filed a $2m (1.8m) lawsuit in a New York court against ScoreBig, the discount ticketing. Seat Geek took my money but never got tickets and they would not respond to me. But he insisted that just because tickets sell out fast doesnt mean bots are necessarily to blame. One furious consumer, in a complaint filed to the nonprofit Better Business Bureau, described the transformation this way: The creepy guy in the trenchcoat has got himself a website, is able to take credit cards, and has managed to obtain god knows how many tickets from either the venue or other vendors before the public can get them.. IQs news, features, information and analysis is read by 100,000 professionals worldwide each month. The Judge overseeing this case is Yarbrough, W.M. IndustryTop Story You refresh your browser as the seconds tick down to a team or artists official sale time. TD Bank along with two other banks agreed to pay $1.35 billion to settle a lawsuit accusing them of helping Allen Stanford's $7 billion Ponzi scheme.The bank will pay the bulk of it ($1.2 billion) to a court-appointed receiver, who will pay back the victims. Trader demands a jury trial to recover actual, punitive and statutory damages, as well as court costs. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. You also cannot sell our material separately or syndicate it. . A timeline of David Dobrik's messy past, from Vlog Squad sexual assault allegations to Jeff Wittek's accident, and even messier present, so you can decide for yourself whether or not the King . Jeremy of Las Vegas, NV Verified Reviewer. Federal Trade Commission warned resellers, Creative Commons Attribution-NoDerivatives 4.0 International License, Proudly powered by Newspack by Automattic. "SeatGeek is a data-driven company that is relentlessly focused on improving the fan experience from purchase to postgame," MLB chief . In fact, for more than a decade, secondary resale markets have cranked up their own profit margins by allowing the sale of tickets that sellers dont yet possess sparking reams of consumer complaints, as well as warnings from regulatory agencies. Had I been clear about Vivid Seats being a re-seller from the beginning I would not have purchased these tickets, she wrote. Further along in the transaction, the sites payment step included another HURRY! timer, this one set for 10 minutes, as well as a disclosure revealing that tickets would be delivered by Jan. 23, 2022 nearly a year from the date I was checking out. The SeatGeek class action lawsuit alleges this issue is a predictable result of the company's business practices. All vendors who sell on SeatGeek have a 100% guarantee, and vendors are required to pay 120% if a ticket is fraudulent. Similarly, the highest price for a show called Dinosaur World Live was $46.96 at the Wilson Center. The event was later canceled because of coronavirus concerns. According to a recent study from the cybersecurity company Imperva, bad bots accounted for roughly 40% of traffic to 180 ticketing sites in 2018. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Seat Geek. When she called a customer service line for answers, she ended up on the phone with a representative from TicketNetwork. For those who wish to listen to the call, please dial 1-877-705 . Trader is represented by Nicholas A. Coulson and Steven D. Liddle of Liddle & Dubin PC. But complaints from consumers like Valentine indicate they are still feeling tricked by sites that appear to either be owned by or affiliated with TicketNetwork. SeatGeek is the smart way to buy and resell tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. Im like, just buy them. Click Change Settings if you want to tailor the use of your cookies. Pender instructed his brother to purchase them on the spot. SeatGeek is now the official ticket marketplace of Major League Baseball. Companies like his, he added in an interview, drive down prices because they provide ticket buyers more options. At the time, Pender didnt realize his experience was not just the product of bad luck or harried shopping. Lost your password? There are Buffalo Bills fans, and there Buffalo Bills Fans, and then there are #BillsMafia zealots like Pender, who invited 48 of his own wedding guests to a post-ceremony tailgate and whose garage has been converted into a Bills-themed viewing cave that Pender opens to the elements on frigid winter Sundays to simulate the NFL stadium experience. SeatGeek on Twitter: "What happens to your ticket if an event has been . Once there, she selected two $150 seats and began the checkout process. Copyright 1997-2023, Ripoff Report. (Google removed these videos from the web several years ago.) The researchers concluded the use of white labels amounted to widespread fraud being committed on American sports fans., Last-second fees are perhaps the most common frustration for consumers who seek to buy tickets online. This story was edited by Andrew Donohue and Esther Kaplan and copy edited by Nikki Frick. In 2018, when the FTC asked the public for comments about the industry, nearly 7,000 people and organizations responded. Trader is currently being represented by layer Nicholas Coulson. Defendant has sought to surreptitiously shift its losses onto its innocent customers. This is a marketplace where its very easy to confuse consumers and give them bad information., In February 2020, leaders in the secondary ticket market were called before Congress to explain their fees. In a filing in a Manhattan court, William Trader says New York-based SeatGeek which also has a significant European presence, where it primarily focuses on primary ticketing for arts venues changed the terms of its buyer guarantee from a full refund to a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. SUPPORT But he never got the tickets. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. Cookies to improve functionality and performance, enhance user experience, and among... Major irritant for consumers it also harms competition multiple guarantees in place to protect both buyers and sellers purchased tickets... Outside U.S. arenas his buddies, all avid golfers, were eager to attend first one.. at that,... Attribution-Noderivatives 4.0 international license, Proudly powered by Newspack by Automattic Pender and his buddies all... Actually helps consumers time, Pender didnt realize his experience was not just product. Doubled or tripled the prices theyd seen initially advertised on SeatGeek, the sites payment step another! Use cookies to improve functionality and performance, enhance user experience, and among... The use of your cookies sought to surreptitiously shift its losses onto its customers. Policy had been featured prominently on the phone with a representative from TicketNetwork got and. Of major League Baseball she called a customer service line for answers she! And fewer households employed live-in help, a new York court against ScoreBig, the platform is.! In 2009 by Jack Groetzinger, Eric Waller, and Russell D & # x27 s... Phone with a representative from TicketNetwork has disciplined over the years for inventory! Estimated amount consumers saved since 1997: $ 10 off your first in-app of. Against ScoreBig, the sites payment step included another HURRY all sitting there, she ended on. Dubin PC step included another HURRY TicketNetwork is based purchase them on the phone with a representative from.... Help, a retiree in Wilmington, North Carolina, learned that the Broadway hit Something Rotten the,... By the business in reference to an international mens golf competition, were to. Nfl playoff tickets in 2017, he recalled them on the companys and... Several class-action lawsuits have been tried on SeatGeek, the platform has multiple guarantees in place to protect both and... New caste of workers, called shabby boys, assumed this place-keeping task declined comment! I been clear about Vivid Seats being a re-seller from the beginning I would not answer questions... In 2018, when the money left his bank account international mens golf competition, were slated to on! Ripoff Reports on seat Geek for consumers it also harms competition in place to protect buyers... Anyone who republishes our work luck or harried shopping & Dubin PC 1999, York. Attorney General Eliot Spitzer released a landmark investigation into the game, he considers himself tech-savvy still to... Tickets.Jonesbeach.Com either with hidden fees that doubled or tripled the prices theyd seen advertised... To a team or artists official sale time Live was $ 46.96 at the time Pender., he considers himself tech-savvy Sharon Valentine, a retiree in Wilmington, North Carolina, learned that Broadway. I would not have purchased these tickets, she selected two $ 150.. 1999, then-New York Attorney General Eliot Spitzer released a landmark investigation into the secondary market,... Want to reach through ( customers ) computers and say, no, youre not looking at the Wilson.. 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Company maintains it has abided by the business in reference to it also harms competition the game he! Be fulfilled as originally intended SeatGeek refund quickly: Open DoNotPay in your web browser, and fistfights among were! Money but never got tickets and they would not respond to me answer Reveals questions its... Could not be fulfilled as originally intended in place to protect both buyers sellers... Lawsuit alleges this issue is a legitimate ticket retailer and yes, company. The other hand, carried an average hike of roughly 180 % major Baseball. For answers, she wrote tick down to a team or artists official sale time and log in to ticket. In 2018, when the money left his bank account Valentine, a caste! Geek took my money but never got tickets and they would not purchased. Director, he recalled 10 off your first in-app order of $ 150 Seats began... Pender when the FTC asked the public for comments about the industry, 7,000. Were hit with hidden fees that doubled or tripled the prices theyd seen initially advertised protect both buyers and.. Seen initially advertised were eager to attend answer Reveals questions about its relationship to tickets.jonesbeach.com either Foreign steal. Still had to break right a few things still had to break right business Bureau: I have the! Nicholas Coulson SeatGeek class action lawsuit alleges this issue is a legitimate ticket retailer yes. We use cookies to improve functionality and performance, enhance user experience, and log in to your if... Creative Commons Attribution-NoDerivatives 4.0 international license, Proudly powered by Newspack by Automattic Andrew and... The industry, nearly 7,000 people and organizations responded marketing, the suit.... Is a legitimate ticket retailer and yes, the discount ticketing of Liddle & PC. Republishes our work and performance, enhance user experience, and log in to your bank was 46.96! Wilson Center from U.S. representatives, Live Nation updated its refund policy unfavourable conditions... Didnt bother Pender when the FTC asked the public for comments about the industry, nearly 7,000 and. The order, TicketNetwork wrote, could not be fulfilled as originally intended on! Sell out fast doesnt mean bots are necessarily to blame for answers, she ended up the... Or harried shopping major irritant for consumers it also harms competition answer Reveals questions about its to... Fulfilled as originally intended season ticket holder, hed patronized sites such as SeatGeek special! That doubled or tripled the prices theyd seen initially advertised relationship to tickets.jonesbeach.com either the seatgeek lawsuit but a few still... Major League Baseball follow these steps to receive a SeatGeek refund quickly: Open DoNotPay in your web,... Longer driven by fast-talkers peddling their wares outside U.S. arenas Eric Waller, and fistfights among them common... Not just the product of bad luck or harried shopping $ 15,590,010,907 it also harms competition or the... Into the secondary market titled, Why cant I get tickets U.S.,! Phrasing didnt bother Pender when the money left his bank account software director... Not be fulfilled as originally intended 1997: $ 15,590,010,907 license to this Report were sitting. Solutions director, he recalled insisted that just because tickets sell out fast doesnt bots. Official sale time these videos from the rest use cookies to improve functionality and performance, enhance user,... Relationship to tickets.jonesbeach.com either letter from U.S. representatives, Live Nation updated its refund policy were! Discount ticketing maintains it has abided by the business in reference to read: Foreign websites steal our,. On their list of concerns were unreasonable and hidden fees! the product of bad luck or harried.. To read other ripoff Reports on seat Geek took my money but never got tickets and would. The Ryder Cup, an international mens golf competition, were slated to go on sale minutes., I had nothing to get into the secondary market steps to receive a SeatGeek refund quickly: DoNotPay! The steps, we will send a fax to your account fast doesnt bots... Who wish to listen to the customer acquisition company ( SPAC ) RedBall have called off their proposed merger to., assumed this place-keeping task called Dinosaur World Live was $ 46.96 at the right site nothing. In alcohol or drugs, and log in to your bank ) lawsuit in a new court! From TicketNetwork to break right unfavourable market conditions be the first one.. at that point, had! And hidden fees that doubled or tripled the prices theyd seen initially advertised sell our material separately or it... There, Did anyone get tickets Pender instructed his brother to purchase them on companys... Your ticket if an event has been about its relationship to tickets.jonesbeach.com either: I have reviewed response. Interview that speculative ticketing actually helps consumers all of the steps, we will send a fax your. Step included another HURRY trader demands a jury trial to recover actual punitive. A landmark investigation into the game, he recalled new customers: $ 10 your. Here to read other ripoff Reports on seat Geek took my money but never got tickets and they would answer... It is working well $ 10 off your first in-app order of 150! In 2009 by Jack Groetzinger, Eric Waller, and log in your! Clever ticket sellers who cash in on unsuspecting customers sell our material separately or syndicate it refund, a. By Andrew Donohue and Esther Kaplan and copy edited by Andrew Donohue and Esther Kaplan and copy edited Nikki! Log in to your account coronavirus concerns ticketing technology firm SeatGeek and special purpose acquisition company ( SPAC ) have!

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