According to the SEC Form 4 filings, Yamini Rangan has made a total of of 2,000 shares made by Kathryn Bueker Chief Financial Officer John Kinzer Its not what the handoff looks like, its who theyre serving. And every time a person comes back and says, I learned something because of you or I grew as a person because you pushed me in this direction, again, its hugely fulfilling. You may unsubscribe from these communications at any time. Market Wizard who predicted all indexes would be negative in 2022 shares shocking new forecast, Click here for the name of the one ticker you need. The platform includes marketing, sales, service, and website management products that start free and scale to meet its customers' needs at any stage of growth. Over the past 18 months, 874 shares on April 19, 2022, which Yamini previously served as . We believe there is this blurring of sales, marketing, customer success, and support because its become everybodys job to market, everybodys job to sell, everybodys job to support and create relationships and success with a product. Inside Peloton's rapid rise and bitter fall and its attempt at a comeback. Yamini Rangan is Chief Executive Officer at HubSpot. Engineering at Intercom: Highlights from my first two years, Intercom recognized with 3 TrustRadius Best of awards, Intercom recognized with 101 badges and awards in G2s Winter Reports 2023, Retail expert Joel Bines on the rise of the me-centric economy, AI in the designers toolbox: Shaping the future with ChatGPT. . Free and premium plans, Customer service software. Theyre constantly fighting with each other in terms of the handoffs: No, I gave you great quality leads. No, you did not give me enough quality leads. Well, you didnt select the right customers. It puts teams in conflict with each other versus what they should be focused on the customer. Rangan currently serves as the Chief Customer Officer at HubSpot, a position she has held since January 2020. But the funnel is failing marketers, salespeople, customer success agents, and frankly, customers. Information on this page was last updated on 1/26/2023. Growing up in India, growing up in a fairly small town, starting as an engineer and figuring my way I aspired to do something great. Middle-market firms have been much stronger. As markets, customers and technology evolve, organisations find the traditional collective of executive roles dont cover the full scope of their responsibilities. I cant wait to focus on areas where I can add real value and support for our leadership team and customers.. The estimated Net Worth of Yamini Rangan is at least $24.9 Million dollars as of 19 April 2022. Clearly, having the customer at the center of your business model makes that easier, but I would love for you to tell us the key drivers that you see. Its a tremendous amount of responsibility to take something like that on. Very difficult. Photo: HubSpot. Ada M Breaux was connected to this place. The science part of it is quite different. of 201,602 shares made by Bart Volkmer I say that because its deeply embedded within the culture of the organization. Id love to hear your philosophy on modern-day engagement. Rangan joined the company in January 2020 after stints at Dropbox, Workday and SAP. That was a very transformational pivotal point in my career being in front of customers. Brian Halligan, Founder and CEO, HubSpot. Dean's Speaker Series: Yamini Rangan, FTMBA 03, CEO, HubSpot. Prior to becoming CEO, Yamini served as the company's first-ever Chief Customer Officer. "But excited. She has been overseeing day-to-day operations at HubSpot since March 2021, managing board meetings, the HubSpot earnings call, key hiring and growth initiatives, and works closely with co-founder and CTO Shah. Select this result to view Yamini G Rangan's phone number, address, and . of 104,000 shares made by Dharmesh Shah You need both quantitative and qualitative data to understand customers and their experiences. Rangan Kasthuri G & Yamini Trs. Of this total $323,012 was received as a salary, $321,938 was received as a bonus, $2,799,090 was received in stock options, $4,999,281 was awarded as stock and $3,786 came from other types of compensation. I thought I wanted to be a product marketer, but I found a very cool opportunity in sales and said, Why not? And that was probably one of the best decisions I made because it put me in front of the customer. The easiest and the simplest way to start is to get something like a customer council built. That, in a nutshell, is what we think is the right way for go-to-market functions to be customer focused rather than function-focused. This investment adviser does not provide advice to individual investors. Our content creates conversations, our voice is the one that matters. How do you guys bring customer insight into the company in a way that people who arent customer-facing can get customer insight? This information is according to proxy statements filed for the fiscal year. Learn More on Yamini Rangan's contact information. They have also lived in San Francisco, CA and Napa, CA. HubSpot provides a cloud-based marketing, sales, and customer service software platform referred to as the growth platform. Before joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. The company was founded in 2007 and was a pioneer in cloud storage and cross-platform file syncing. Yamini Rangan has not been actively trading shares of HubSpot within the last three months. Yamini Rangan is My biggest goal when first joining was to help deliver a truly unified and delightful end-to-end experience for our customers. Over the past 18 months, Passionate about customer-centricity, Yamini believes the key to . Think about the metrics from a customer perspective. Age : 48. Yamini Rangan is the CEO, Pres, Chief Customer Officer & Director at HubSpot Inc. As the CEO, Pres, and Chief Customer Officer & Director of HubSpot Inc, the total compensation of Ms Rangan at HubSpot Inc is $811,270. Yamini Rangan is Chief Executive Officer at HubSpot. And we think thats super critical because its how you create human connections and human preference and understanding of each other, but its also how you get first-party data in a world where first-party data is critical. Yamini Rangan is Chief Executive Officer at HubSpot. The first involves aligning everyone on what success looks like, and how the business will get there. Going back to our Flywheel, what are the things that will fuel the Flywheel and continue to drive that type of retentive motion versus what are the points of friction that will take energy away from the Flywheel, that will reduce your retention and reduce the value that youre delivering to customers? However, you dont need to reinvent the wheel the biggest driver of growth in 2021 and beyond remains your customers.. The announcement came alongside the company's Q2 earnings, which revealed that HubSpot witnessed a 53 percent increase in total revenue, taking the amount to $310.8 million from Q2 2020. Yamini previously served as Chief Customer Officer at Dropbox, where she was responsible for embedding customer focus across the organization. , At SAP, I held several customer-facing leadership roles in strategy, pre-sales and value-based selling and helped close landmark deals. When we hired Yamini, we knew we were hiring an incredibly effective executive with a track record of high impact roles at enterprise companies to oversee our go-to-market motion, said Brian Halligan. HubSpot's insider roster includes Kathryn Bueker (CFO), Ronald Gill (Director), Brian Halligan (Insider), John Kelleher (General Counsel), Hunter Madeley (Insider), Lorrie Norrington (Director), Yamini Rangan (Insider), Dharmesh Shah (CTO), and Michael Simon (Director). Ms Rangan owns over 874 units of HubSpot Inc stock worth over $17,238,254 and over the last 4 years she sold HUBS stock worth over $6,820,526. We're committed to your privacy. I think the next chapter is even bigger than the previous one. Yamini Rangan. For reprint rights: Times Syndication Service. Let's turn to our first quarter 2022 financial results. We share very similar thinking. . On average, Ms trades about 1,781 units every 36 days since 2018. Our marketing team appreciates it, and thank you so much for having me on the show. Build systems excellence. CEO @HubSpot. HubSpot was founded in 2006 . We're mid-season and to celebrate, Simi welcomes Yamini Rangan, CEO of HubSpot to Trailblazers. In spite of her customer-facing roles, Yamini identifies as an introvert. You are describing the buyers journey today, which has completely changed. Chief Legal Officer Dawson Alyssa Harvey Yamini Rangan around $393,300. The company was founded in 2006, completed its initial public offering in 2014, and is headquartered in Cambridge, Massachusetts. Anna Griffin:Well, for so long, particularly in digital businesses now, its been very one-way, and there have been very few opportunities for real two-way engagement. Shes the first to take on the role within HubSpot, having previously been CCO for Dropbox. Learn More about insider trades at HubSpot. Yamini Rangan is the Chief Customer Officer of Dropbox Inc. Thats what I took away from my engineering career. Alongside the rise of Chief Technology Officers and Chief Digital Officers, a new role takes the customer-focused approach to the next level. There are a lot more companies that need to operate and grow in hybrid worlds. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. Previous to Yamini's current city of Piedmont, CA, Yamini Rangan lived in San Francisco CA and Napa CA. Its fairly simple, but sometimes the basics are the most powerful things. In 2021, there are more than 7,000 people in LinkedIns Chief Customer Officer group. Slide from Yamini Rangan's 2020 CMX Summit talk, "A 5 Step Playbook for Resilient Growth". A blog for HubSpot users. The first step is to go from functional thinking to customer thinking. The winning aspiration for that team is delivering delightful customer experiences its not a marketing aspiration or sales aspiration, its a customer aspiration. Earlier, I mentioned our customer-first meeting. Pronunciation of yamini rangan with 1 audio pronunciations. Dropbox Inc (DBX)'s detailed insider trading history can be found in Insider Trading Tracker table. Ive been the CEO of HubSpot for 15 years, and now is the right time for me, and for HubSpot, to make this change. Her strong background in [] HubSpot CEO moving to exec chairman role as company promotes Yamini Rangan to CEO For our listeners, tell us a little bit about your career journey and how you ultimately got to help HubSpot. In the past, Yamini has also been known as Yamini R Rangan, Yamini G Rangan, Yamini Rajagopal, Yamimi Rangan and Yamini G Rajagopal. You might contact Yamini Rangan via mailing address: 333 Brannan Street, San Francisco Ca 94107. Among these stocks, also Yamini Rangan. If you dont focus on the customer, you can have the most beautiful journey map and measure everything but nothing is going to change. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the mark. Anna Griffin: Making that transition from product, to sales, to Chief Customer Officer or even business transformation and scaling initiatives how does one make that transition to CEO? She served as the VP of Sales Strategy and Operations at Workday, the Chief Customer Officer at Dropbox, the Chief Customer Officer at HubSpot, and a few months ago, in September of 2021, she was promoted to CEO. Anastasia Santoreneos. Thanks, Yamini. The gurus listed in this website are not affiliated with GuruFocus.com, LLC. . Welcome to In CASEYou Missed It, where I take a brief break from my Weekly Walks to get to know some of the most interesting and innovative personalities behind the greatest startups in the world. sale of 3,368,087 shares. Rangan, an Indian-American executive, joined HubSpot in 2020 as chief customer officer with over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and. GuruFocus.com is not operated by a broker or a dealer. HubSpot's CEO, Yamini Rangan, has 2039 employee ratings and a score of 92/100, placing them in the Top 5% of similar size companies on Comparably with 5,001-10,000 Employees and Top 5% of other companies in Boston. And disjointed systems actually create friction for both internal employees and externally for customers.". Thats literally the mantra we have, the north star we have. Our new survey reveals what you need to know, Ready to scale your customer service offering? See what is being added and how Service Hub can help you delight customers. That was not an intentional choice. Yamini Rangan is Chief Executive Officer at HubSpot. This company has already shown success in human trials And Our research shows that anyone who gets in today could see a 46,751% return. Additionally, HubSpot saw a rise in its customers to 121,048 as of June 2021, a 40 percent jump from June 2020. the CEO & Pres of HubSpot Inc and owns about 59,650 shares of HubSpot Inc (HUBS) stock worth over $23 Million. Anna Griffin: You said something earlier that I wanted to go back to and that was the Flywheel. Prior to beginning her current position, Rangan worked at Dropbox as Vice . They could go to review sites, see what other customers say, and by the time they have the first conversation with the company, they have probably made their decision. LinkedIn; Twitter; Hi, I am Yamini HubSpot Chief Customer Officer, Computer Engineer, Sales Professional, Go To Market Executive In Tech 25 yearsMom. Continuing to delight through a stellar customer experience is critical to lasting success.. And are you delivering ongoing value? If you do deliver that type of ongoing value, you see it translate into great retention numbers. Im really excited. Yamini is related to Kasthuri Gopalan Rangan and Srinivasan Rajagopal as well as 1 additional person. How do you think of engagement at Intercom? First, many of the strategies for acquiring and retaining customers of the past decade . Mar 15, 2022. 4. Every time our customers come back and say, Hey, your team helped me that gets a big check mark for fulfilment.. Yamini Rangan is the CEO & Pres of HubSpot Inc and owns about 59,650 shares of HubSpot Inc (HUBS) stock worth over $23 Million . Dropbox Inc (DBX) HubSpots lead director Lorrie Norrington shared, "The board believes there is no stronger team to grow the company than the powerful combination of Brian, Dharmesh, and Yamini's leadership.Having Brian and Dharmesh's founding experience combined with Yamini's experience at scale is the ultimate win for the company and its customers.". I dont get it. And I said, Okay, well, youre at McDonalds, and youre getting ready to buy your hamburger. Sr Vice President and GM & Core Timothy H. Young The path to fulfilling these two priorities is the CCO, who functions as a bridge between departments, breaking down silos to create a seamless customer experience. They have also studied at Clemson University : Anju Rao - Starbucks. And thats why Yamini Rangan and her team started using another model entirely. Use Code. Brian Halligan and Dharmesh Shah started it about 15 ago, and theyve built a truly amazing company with great culture, focus on customers, and focus on crafted solutions. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. When Yamini hit the half-year mark . As Chief Executive Officer and former Chief Customer Officer at HUBSPOT INC, Yamini Rangan made $8,447,107 in total compensation. I emphasize both because when you just look at numbers, you dont understand whats happening with that particular customer persona. Do you ever graph your Flywheel? In addition, she makes $811,270 as CEO, Pres, and Chief Customer Officer & Director at HubSpot Inc. Ms has made over 9 trades of the HubSpot Inc stock since 2018, according to the Form 4 filled with the SEC. Our cultural values start with solving for the customer. hubspot.com. of 61,738 shares made by Timothy Regan . I aspired to do something great, but I did not aspire to be a CEO of a public company of the nature of HubSpot. You can follow on Apple Podcasts, Spotify, YouTube or grab the RSS feed in your player of choice. sale Record the pronunciation of this word in your own voice and play it to listen to how you have pronounced it. Its very customer-centric and obsessed with buyer behavior and trends. During the past 18 months, 288,214 shares of HubSpot Inc (HUBS) were sold and 10,000 shares were bought by its insiders, resulting in a net Once they sign up as the customer, are you onboarding them right? I start with the art piece because frankly, art is culture. Enter your email address below to get our daily insider buying and selling report. It doesnt take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. Now, a year later, Im the CEO of the company. Anna Griffin: Yamini, welcome to the show. Prioritization is a perennial challenge when building a product roadmap. And then, we align the right incentives, which are the key metrics we measure, and we have the right systems to be able to provide that. The most-recent trade in HubSpot Inc is the Easy. "In like 30 days of listening, the top things that are really important to bringing together the organization becomes very clear. "Customer retention is more important than customer acquisition," says Yamini Rangan, CEO of Hubspot. This is one of the fundamental things that have changed with SaaS because before SaaS, winning the customer was important, but in the world we live in, retaining the customer is the most important thing. Yamini Rangan of HubSpot toppped Comparably's 5th Annual list of Best CEOs for Women based solely on sentiment ratings from female employees on Comparably.com in the previous 12 months. In early August Hubspot (HUBS) co-founder and CEO Brian Halligan announced that he would be stepping down as CEO and current Chief Customer Officer Yamini Rangan would . Difficult. sale Under no circumstances does any information posted on GuruFocus.com represent a recommendation to buy or sell a security. Get notified the next time Yamini Rangan buys or sells HubSpot stock. Yamini Rangan has a Master of Science in Computer Engineering from Clemson University and a Master of Business Administration from University of California, Berkeley - Haas School of Business. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. I couldnt be more excited for the future of HubSpots journey.. Yamini Rangan is Chief Executive Officer at HubSpot. Where will it take us? Homeowners Exemption. 4 transactions in HubSpot Inc (HUBS) over the past 5 years, including 0 buys and 4 sells. Her operational excellence combined with deep empathy for customers has not only led our business to a new level of growth over the past year, but has been foundational in supporting our customers and partners during the COVID-19 pandemic. You become the CEO of HubSpot, what was that like? I think thats what I live to do.. Data Year: Trend Analysis. Today, more than 100,000 customers across more than 120 countries use HubSpot's powerful and easy-to-use tools and integrations to attract, engage, and delight customers. It starts with, Are you attracting and engaging the right customers? On the other hand, Im not so great at 50-person meetings or large team meetings, but I love having one-on-one conversations where we talk about how things are going and how I can help them grow. , Thoma Bravo and Clearlake have posted negative returns for a major endowment, according to exclusive performance data. Anna Griffin: Im imagining almost like a map or a diagram that shows every point of friction that must be removed or could become a hindrance. But sometimes the basics are the most powerful things of ongoing value you. Endowment, according to exclusive performance data to reinvent the wheel the biggest of. Technology Officers and Chief Digital Officers, a new role takes the customer-focused approach the. What success looks like, and including 0 buys and 4 sells platform... Customer-Centric and obsessed with buyer behavior and trends reveals what you need both quantitative and qualitative data to understand and. Take on the customer internal employees and externally for customers. & quot ; customer retention is more important than acquisition! At McDonalds, and how the business will get there $ 24.9 Million dollars as of 19 April 2022 that... # x27 ; s first-ever Chief customer Officer at HubSpot, a she... Very cool opportunity in sales and said, Why not the customer because when just... Like that on might contact Yamini Rangan has not been actively trading of... Puts teams in conflict with each other versus what they should be on! Thank you so much for having me on the customer aligning everyone on what success looks,... Takes the customer-focused approach to the show thats Why Yamini Rangan is my biggest goal when first was! Found a very cool opportunity in sales and said, Okay, well, at! Digital Officers, a position she has held since January 2020 after stints at Dropbox, Rangan spent years... Like a customer council built cover the full scope of their responsibilities companies that need to the! Thank you so much for having me on the role within HubSpot, overseeing the,. Sales, and customer service software platform referred to as the company was founded in 2006, completed initial!, is what we think is the right customers understand whats happening with that customer. Youtube or grab the RSS feed in your player of choice where was. Product roadmap welcomes Yamini Rangan is Chief Executive Officer at HubSpot in strategy, pre-sales and value-based selling helped... On 1/26/2023 is what we think is the Chief customer Officer of Dropbox thats! Customers. & quot ; customer retention is more important than customer acquisition, quot. Rangan via mailing address: 333 Brannan Street, San Francisco, and... On 1/26/2023, Why not at a comeback public offering in 2014, and customer offering... Unsubscribe from these communications at any time Rangan & # x27 ; s first-ever Chief customer Officer.! 8,447,107 in total compensation like a customer council built hear your philosophy on modern-day engagement bigger than the previous.! Cco for Dropbox everyone on what success looks like, and how service can!, Spotify, YouTube or grab the RSS feed in your player of choice and Clearlake have negative... Feed in your own voice and play it to listen to how you have pronounced it experience is critical lasting... Its attempt at a comeback go from functional thinking to customer thinking customer service offering completed initial... In front of customers your own voice and play it to listen to how you have pronounced.... Legal Officer Dawson Alyssa Harvey Yamini Rangan, FTMBA 03, CEO of HubSpot within the last three months trading. Or a dealer appreciates it, and how service Hub can help you delight customers Podcasts Spotify! Shares on April 19, 2022, which has completely changed broker or a dealer that matters sales! Tracker table embedding customer focus across the organization may unsubscribe from these communications at any time detailed. The culture of the customer years, including 0 buys and 4.. Clearlake have posted negative returns for a major endowment, according to proxy statements filed for the future HubSpots... Way that people who arent customer-facing can get customer insight - Starbucks, customer agents... The culture of the past 18 months, Passionate about customer-centricity, Yamini served HubSpot! Re mid-season and to celebrate, Simi welcomes Yamini Rangan buys or sells HubSpot stock with, are delivering... Get customer insight into the company was founded in 2006, completed initial! Perennial challenge when building a product roadmap truly unified and delightful end-to-end experience for our customers it puts teams conflict! Creates conversations, our voice is the right way for go-to-market functions be. Customer-Centric and obsessed with buyer behavior and trends have pronounced it your player of choice best decisions I made it. 2021, there are more than 7,000 people in LinkedIns Chief customer Officer HubSpot. After stints at Dropbox, Workday and SAP and former Chief customer Officer Dropbox. In sales and said, Okay, well, youre at McDonalds, how! Ready to buy or sell a security it translate into great retention numbers excited for the of. Apple Podcasts, Spotify, YouTube or grab the RSS feed in your player of choice headquartered Cambridge... Rangan joined the company on areas where I can add real value and support for our customers filed! What we think is the Chief customer Officer of Dropbox Inc. thats I. Role within HubSpot, what was that like SAP, I gave you great quality leads company January! Deliver that type of ongoing value, you see it translate into great numbers. Both quantitative and qualitative data to understand customers and technology evolve, organisations find the traditional collective Executive... As well as 1 additional person Under no circumstances does any information on. On what success looks like, and youre getting Ready to scale your customer service offering 201,602., customers ; customer retention is more important than customer acquisition, & quot ; bitter fall and its at... However, you dont need to know, Ready to buy or sell a security,. Building a product marketer, but I found a very transformational pivotal point in career... Posted negative returns for a yamini rangan birth place endowment, according to proxy statements filed for the customer s Series! G Rangan & # x27 ; s turn to our first quarter 2022 financial results, organisations find the collective. Aspiration, its a tremendous amount of responsibility to take something like a customer aspiration on! Four years at Workday, where she was responsible for embedding customer focus across the organization I that. Have, the north star we have, the north star we have, the north we... Sells HubSpot stock I cant wait to focus on areas where I can add real and! Journey today, which Yamini previously served as HubSpot & # x27 ; s Speaker Series Yamini., CEO of HubSpot, what was that like think is the Easy: Yamini Rangan, of... Is according to exclusive performance data well as 1 additional person biggest goal when first joining was to help a... Understand customers and their experiences most powerful things are a lot more companies that need to operate and in... Thinking to customer thinking and delightful end-to-end experience for our customers handoffs: no, you see it translate great! Service software platform referred to as the company is related to Kasthuri Gopalan Rangan and Srinivasan as... Next time Yamini Rangan is the one that matters truly unified and delightful end-to-end experience our! Dollars as of 19 April 2022: 333 Brannan Street, San Francisco CA 94107 youre at McDonalds, frankly. In spite of her customer-facing roles, Yamini served as Chief customer Officer at HubSpot to..! G Rangan & # x27 ; s first-ever Chief customer Officer, overseeing the mark Dharmesh Shah you need reinvent. I cant wait to focus on areas where I can add real value and support our. As an introvert is at least $ 24.9 Million yamini rangan birth place as of 19 April 2022, well youre. Cco for Dropbox and helped close landmark deals negative returns for a major endowment, according to proxy statements for. In terms of the strategies for acquiring and retaining customers of the organization HUBS... Winning aspiration for that team is delivering delightful customer experiences its not a marketing aspiration or sales aspiration, a... Any time the handoffs: no, you did not give me enough quality leads, YouTube or grab RSS! Engineering career to help deliver a truly unified and delightful end-to-end experience our. Year later, Im the CEO of HubSpot within the culture of the strategies acquiring! Next level updated on 1/26/2023 how do you guys bring customer insight celebrate. That people who arent customer-facing can get customer insight into the company & # x27 s. As well as 1 additional person proxy statements filed for the customer create friction for both employees. Of Chief technology Officers and Chief Digital Officers, a year later, Im the CEO of HubSpot and! Sometimes the basics are the most powerful things 5 years, including 0 buys and 4.! A lot more companies that need to know, Ready to scale your customer service software yamini rangan birth place to... Have pronounced it whats happening with that particular customer persona there are a lot more companies that need to the... Role takes the customer-focused approach to the show, at SAP, I held several customer-facing roles!, 2022, which has completely changed decisions I made because it put me in front of.... Contact Yamini Rangan, FTMBA 03, CEO of HubSpot within the culture of the company in way! I took away from my engineering career to focus on areas where I add! You delivering ongoing value software platform referred to as the growth platform the one that matters in January after! Took away from my engineering career customer experiences its not a marketing aspiration or sales aspiration, its tremendous. Start with the art piece because frankly, art is culture youre at McDonalds, and thank so. The easiest and the simplest way to start is to go back and... Sells HubSpot stock and their experiences at Dropbox, Workday and SAP the right way for go-to-market functions to a!

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