This causes them to miss some critical points and not provide the correct answer. And then I think the next evolution was really learning about skills in different teams. Providing more detailed information about menu items and restaurant offerings. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Joy Huang: Thats really valuable advice. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. As DoorDash grows, he said, theres going to be more tension.. Find Your Dream Job: Interview Techniques and Resume Writing For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. And so this is what I mean when I say you cant influence that. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. We review 5 of our favorite Doordash interview. Wait 45 mins for Mexican or get pizza? Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. I think, I forget who studied this, maybe Im gonna blank on the author. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. What could go wrong? I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. And I think again I mentioned earlier that most of GDP still happens inside local communities. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. And I think your ability to articulate that to those around you is really important. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. The other one half of the goal is to empower these businesses to do it on their own. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. Adding real-time order tracking and notifications for customers. Overseeing product development. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. Tony Xu: Of course. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. And I think if you can do that, and if you can set that at the beginning of your journey. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. We're committed to growing and empowering a more diverse and inclusive community. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. And the way we do that is really with two types of products. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Lazy people. So that was a really good reminder to have. Where do you think the DoorDash product will be in 5 years? DoorDash turned a profit in certain cities. This is what I mean by skills. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. Busy people. Other merger efforts have flopped. So, in that spirit, I have a closing question for you before we turn to student Q&A. They listen to the Project Practical is a management and career blog that was created by business professionals. Anybody done these? But thats at least what I found in our journey thus far. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. Make room at the table. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. Mr. Xu said the challenges were par for the course. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. These are not necessarily skills I had. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? Could you help us first understand what this principle means? My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Macro-Finance, Initiative on Business and Environmental Sustainability, Stanford Latino Entrepreneurship Initiative, Stanford Innovation and Entrepreneurship Certificate, Bozoma Saint John on Showcasing Yourself and the World, Tristan Walker, MBA 10,Values Are Universal, Dara Treseder, MBA 14: If You Stand For Everything, You Stand For Nothing, Overview of Center for Entrepreneurial Studies, Overview of Certificate & Award Recipients, Public Policy Lab: Homelessness in California, Overview of Real-Time Analysis and Investment Lab, Overview of Facilitation Training Program, Overview of the Impact Design Immersion Fellowship, Stanford Impact Founder Fellowships and Prizes, Personal Information, Activities & Awards, Overview of Operations, Information & Technology, Driving Innovation and New Ventures in Established Organizations for Teams, Harnessing Data and Tech for Ocean Health, Junior Faculty Workshop on Financial Regulation and Banking, Quantitative Marketing PhD Alumni Conference, Theory and Inference in Accounting Research, Overview of Centers & Research Initiatives, Overview of Corporate Governance Research Initiative, Overview of Corporations and Society Initiative, Overview of Policy and Innovation Initiative, Overview of Stanford Latino Entrepreneurship Initiative, Overview of Value Chain Innovation Initiative, Alison Elliott Exceptional Achievement Award, John W. Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. 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